Mayo Clinic News Network

News Resources


Items tagged as "call center metrics"

Mayo Medical Laboratories Receives Top Call Center Award From BenchmarkPortal

Mayo Medical Laboratories placed second in the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against other call centers, which range from 5-100 agents. Entries are all cross-checked, validated and approved by [...]

Created by Dana Sparks