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Items tagged as "health care quality"

Mayo Medical Laboratories Receives Top Call Center Award From BenchmarkPortal

Mayo Medical Laboratories placed second in the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against other call centers, which range from 5-100 agents. Entries are all cross-checked, validated and approved by [...]

Created by Dana Sparks

New Mayo Clinic Cardiovascular Surgical Care Model Improves Care Value, Predictability and the Patient Experience

ROCHESTER, Minn. — New research from Mayo Clinic shows that implementing a uniform method to care for lower-risk cardiac surgical patients improves outcomes, reduces patients’ time in the hospital and lowers overall per patient costs by 15 percent. The study is published in the May issue of Health Affairs. https://www.youtube.com/watch?v=y7zJv1NemII [...]

Created by Shelly Plutowski

New Approach to Breast Reconstruction Surgery Reduces Opioid Painkiller Use, Hospital Stays

New York — March 3, 2014 — A new approach to breast reconstruction surgery aimed at helping patients’ bodies get back to normal more quickly cut their postoperative opioid painkiller use in half and meant a day less in the hospital on average, a Mayo Clinic study found. The method [...]

Created by Sharon Theimer