• By Deborah Balzer

Mayo Clinic News Network Headline 5/22/15

May 22, 2015

In today's Mayo Clinic News Network Headline with Vivien Williams:

  • Memorial Day weekend is the unofficial start to summer and that means plenty of outdoor picnics and family gatherings which can bring us face-to-face with a host of insects including hornets, wasps and bees. For those with bee allergies, a sting may result in anaphylaxis — a potentially life-threatening reaction. Mayo Clinic emergency medicine specialist Dr. David Claypool provides tips on what to do if you get stung.

Journalists: Video is available in the downloads. [TRT 1:07] Click here for the script.

Great resources. Love to have allied health staff trainings to practice using them…similar to mock codes. Allied health staff are front lines for many of these incidents.

COMMENT

So if a female patient requested a female doctor, she would be denied that?

COMMENT

This is a wonderful topic! I have a good friend who teaches a great class in this topic to middle management in California, Utah and Colorado and discuss how this is really needed in this day and age. I would love to see Mayo give similar talks on this, sexual harassment and bias in the work place. So happy to be part of a progressive system.

COMMENT

I asked for an LGBT provider and I was not given that. How is that biased ? Honestly, it's the other way around — Patients, especially LGBT, receive bias in the community at large – including healthcare. I don't understand this post.

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@jordanbell

I asked for an LGBT provider and I was not given that. How is that biased ? Honestly, it's the other way around — Patients, especially LGBT, receive bias in the community at large – including healthcare. I don't understand this post.

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A care provider is not obligated to disclose this information to patients.

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@jonathanmulholland

So if a female patient requested a female doctor, she would be denied that?

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The policy and procedure provide guidance for requests or behavior that are based on bias. Please speak with your supervisor to find out specific expectations of your work unit. The care team should collaborate, and use judgment and discretion. In general the staff should: 1) seek to understand why the request is being made, 2) reflect the patient’s perspective, 3) share Mayo’s perspective – that Mayo honors a diverse and inclusive environment for all, and that clinicians are selected based on their expertise, and 4) provide the patient with options. Tips are available on the intranet site: http://intranet.mayo.edu/charlie/patient-visitor-conduct/toolbox/ Sheila Stevens, Office of Patient Experience

** Comment posted by subject matter expert **

COMMENT
@jordanbell

I asked for an LGBT provider and I was not given that. How is that biased ? Honestly, it's the other way around — Patients, especially LGBT, receive bias in the community at large – including healthcare. I don't understand this post.

Jump to this post

Asking for a provider who specializes in LGBT care is a reasonable request, but asking for a provider who identifies as LGBT would not be appropriate. If you have concerns or a complaint about how your request was handled, please reach out to the Office of Patient Experience by emailing officeofpatientexperience@mayo.edu or by calling 507-284-4988.

** Comment posted by subject matter expert **

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