National Committee for Quality Assurance

ROCHESTER, Minn. — March 20, 2014 — Ask Mayo Clinic nurse line was recently awarded the National Committee for Quality Assurance (NCQA) Health Information Product Certification after undergoing a rigorous review of its health information phone line. Attaining this certification indicates that Ask Mayo Clinic is structured to be consistent with NCQA’s health information standards. The health information products (HIP) certification program highlights organizations that provide a variety of services, including health information lines, pharmacy benefits information and online physician and hospital directories. Ask Mayo Clinic nurse line is part of Mayo Clinic’s integrated suite of population health management products and services. Using sound judgment backed by a wealth of clinical resources, experienced registered nurses provide trustworthy advice to callers who are ill, injured or seeking reliable health information. Using the protocols and algorithms that are built by Mayo Clinic and used in Mayo’s clinical practice, nurses empower callers to determine care that is safe and cost-effective for the best possible outcomes.