• Minnesota

    Ask Mayo Clinic Nurse Line Receives NCQA Certification

ROCHESTER, Minn. — March 20, 2014 — Ask Mayo Clinic nurse line was recently awarded the National Committee for Quality Assurance (NCQA) Health Information Product Certification after undergoing a rigorous review of its Nurse on telephone callhealth information phone line. Attaining this certification indicates that Ask Mayo Clinic is structured to be consistent with NCQA’s health information standards.

The health information products (HIP) certification program highlights organizations that provide a variety of services, including health information lines, pharmacy benefits information and online physician and hospital directories.

Ask Mayo Clinic nurse line is part of Mayo Clinic’s integrated suite of population health management products and services. Using sound judgment backed by a wealth of clinical resources, experienced registered nurses provide trustworthy advice to callers who are ill, injured or seeking reliable health information. Using the protocols and algorithms that are built by Mayo Clinic and used in Mayo’s clinical practice, nurses empower callers to determine care that is safe and cost-effective for the best possible outcomes.

“Guiding callers to the right level of care, in the right setting, at the right time for all the right reasons — is what we’re all about,” says Kari Bunkers, M.D., medical director of the Mayo Clinic Global Business Solutions care management service line. “Receiving the NCQA certification is truly an honor and reflective of the quality of our service and guidance.”

For more information about Ask Mayo Clinic nurse line, visit http://gbs.mayoclinic.org.


About NCQA
The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.

About Mayo Clinic Global Business Solutions
Mayo Clinic, a nonprofit worldwide leader in medical care, research and education for people from all walks of life, offers a suite of health information and health guidance products and services for consumers throughout the world through its Global Business Solutions division.

About Mayo Clinic
Recognizing 150 years of serving humanity in 2014, Mayo Clinic is a nonprofit worldwide leader in medical care, research and education for people from all walks of life. For more information, visit 150years.mayoclinic.org, www.mayoclinic.org and newsnetwork.mayoclinic.org.

Ginger Plumbo, Mayo Clinic Public Affairs, 507-284-5005, Email: newsbureau@mayo.edu