GUAYAQUIL, Ecuador — Mayo Clinic is adding a second patient information office in Ecuador. The new staff in Guayaquil will assist patients traveling to Mayo Clinic for care and help insurance companies, referring physicians and others connect with Mayo.

Mayo Clinic's first office in Ecuador opened in Quito in 2009. Mayo now has patient information offices in 15 countries, including several locations in Latin America.

The office staff in Ecuador, fluent in Spanish and English, help patients make appointments at Mayo Clinic in Rochester, Minnesota; Phoenix and Scottsdale, Arizona; Jacksonville, Florida; and Mayo Clinic Healthcare in London.

"We are pleased to add services for patients and their families in Guayaquil and the surrounding area," says Jorge Pascual, M.D., a pulmonary medicine physician at Mayo Clinic in Florida and Mayo Clinic executive medical director of the Americas. "Mayo Clinic excels in caring for patients with serious, complex and unsolved medical needs. Our office staff in Guayaquil and Quito play a critical role in facilitating patients' travel to Mayo for care."

The staff help with travel, lodging, billing, and insurance arrangements; provide general orientation to Mayo Clinic; facilitate Mayo review of medical records; and coordinate future appointments. The services are free of charge. The office does not provide medical care.

Mayo accepts appointment requests directly from patients and patient referrals from physicians. Interpreters are available at no cost to assist with communication between healthcare providers and patients whose primary language is not English.

Mayo care teams work together to provide a healing environment and a seamless patient experience. That includes coordinated appointment schedules, with specialists, tests and procedures located in close proximity to each other; coordination of care by one personal physician; and smooth communication at Mayo and with patients' healthcare teams at home.  

The Guayaquil office staff may be reached by email at guayaquiloffice@mayo.edu. Learn more here.

Mayo Clinic is ranked the best hospital in the world by Newsweek and is top ranked in more specialties than any other hospital in the U.S. by U.S. News & World Report. In 2024, Mayo cared for patients from every U.S. state and 135 countries.

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About Mayo Clinic
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Media contact:

• Sharon Theimer, Mayo Clinic Communications, newsbureau@mayo.edu
  
  

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