• By Dana Sparks

Monday’s Housecall

January 12, 2015

HousecallBannerTHIS WEEK'S TOP STORIES
Skin care: 5 tips for healthy skin
Despite winter weather, get younger, healthier looking skin with these simple tips.woman with skin creme for dry skin

DASH diet: Healthy eating to lower your blood pressure
The DASH diet may help prevent hypertension, cancer and more. See how it focuses on portion size and getting the right amount of nutrients.

EXPERT ANSWERS
Electronic cigarettes: A safe way to light up?
Although makers of electronic cigarettes (e-cigarettes) say they're safe, experts warn of health risks.

Exercise and illness: Work out with a cold?
Depending on your symptoms, exercising with a cold is usually OK, but take it easy.

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PLUS ADDITIONAL HIGHLIGHTS
Weight loss: Strategies for success
Cold urticaria
Marriage counseling
Measles

HEALTHY RECIPES
Orange rosemary roasted chicken
Salad greens with pears, fennel and walnuts
Glazed root vegetables
White bean dip

HEALTH TIP OF THE WEEK
Try these veggie inspirations
Tired of the same old vegetables? Try grilling them. Brush cherry tomatoes, button mushrooms, zucchini slices, red onions and bell peppers with Italian dressing. Place onto skewers and grill over medium heat, turning often, until the vegetables are tender, about 5 to 8 minutes. Serve as a side dish or over brown rice or whole-wheat pasta with a light sauce.

NOW BLOGGING
Nutrition-wise: Deciphering dates on food packages
You may be surprised to hear that dates on food packages are meant to speak to the grocer more so than you.

@bobbi_rasmussen

I noticed that the people working on the brick exterior of the heating station are wearing special respirators that look like PAPRs. Is there something unsafe (asbestos, etc.) in the dust? Should employees and patients stay clear of that area when they are working and creating dust?

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Brick mortar joint repairs are being conducted on the Franklin Heating Station west exterior walls. The dust that you might see is from grinding of the mortar. Construction employees are following industry standard practices to minimize dust and exposure by the use of respirators and dust vacuums. Additionally, flexible caulking is being removed between some of brick joints and around windows. The original asbestos containing caulk had been previously removed however very small amounts of old caulk was identified. The caulking is being removed by certified contractors using approved techniques that prevent it from being an exposure hazard to pedestrians in the area. For everyone’s safety employees/pedestrians should follow any protective signage and do not enter any marked off area. Tim Smith Construction Manager

COMMENT

This is for Diane. My family member passed away in Feb 2013. My family member received a bill the end of May 2015. Imagine our surprise at that considering the last billing we received was in November of 2013!!

COMMENT
@dianegrafkremer1

I was seen in the Emergency Room on 7/4/2015. I just received a bill for that visit yesterday, 8/31/2015. Why the long wait to get a bill for a simple visit to the ER?

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To piggyback on that, I really wish that there was an option in the Patient Online Services to see everything you owe. I am not a fan of the easy match code, because I have had situations where we have had several visits between our family members, and we get several bills in a short period of time for these various visits. I have even had a couple of instances where I have typed that easy match code, and it tells me the code doesn't exist, and a couple of weeks later I get another bill with that same code for that amount. Why can't I just log in with my clinic number and see all of my charges and pay them together? Just seems like, at least for me, it would be a lot less frustrating and more user friendly if I could just log into an account and see exactly what I owe for everything. If there is a way to do that, I am all ears!!

COMMENT
@patricialevorson

This is for Diane. My family member passed away in Feb 2013. My family member received a bill the end of May 2015. Imagine our surprise at that considering the last billing we received was in November of 2013!!

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I would call and talk to someone about that bill….over 2 years since a death to send a bill seems unacceptable and I work in billing.

COMMENT
@dianegrafkremer1

I was seen in the Emergency Room on 7/4/2015. I just received a bill for that visit yesterday, 8/31/2015. Why the long wait to get a bill for a simple visit to the ER?

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One would think that when your employer, your insurance company, and your healthcare provider are all parts of the same institution, that getting medical billing issues straightened out would be somewhat straightforward. (One would think)

COMMENT

I love the online portal but where can I make a suggestion for future improvements? I got 3 messages today from providers but they were not in order of the newest one. So I could go to the date but kept going into the same message. It would be nice to have them in order of some sort or have a time connected with the date. Thanks

COMMENT
@patricialevorson

This is for Diane. My family member passed away in Feb 2013. My family member received a bill the end of May 2015. Imagine our surprise at that considering the last billing we received was in November of 2013!!

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Email me I may be able to help or at least direct you to someone in patient relations.

COMMENT
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