• By Kelley Luckstein

Single, streamlined process for patients being tested for COVID-19, other respiratory illnesses

December 8, 2020
a Mayo Clinic medical staff woman (Asian) in full PPE perfoming a nasal COVID-19 test on an African American man

ROCHESTER, Minn. — As fall and winter begin, patients will increasingly experience illnesses with symptoms similar to COVID-19. Mayo Clinic wants to help patients get answers quickly and easily.

Starting Tuesday, Dec. 8, Mayo Clinic will combine the triage and testing process for COVID-19, influenza and respiratory syncytial virus (RSV). For some children, the process also will include group A Streptococcus (strep throat). There will be a single process for screening, testing and sharing results at Mayo locations across the Midwest.

Get screened

Patients experiencing symptoms will call the COVID-19 Nurse Line at 507-293-9525 or answer questions about their symptoms using the Check Symptoms assessment tool in Patient Online Services. This tool is available to Mayo Clinic patients with a home address in Iowa, Minnesota or Wisconsin. If people do not have insurance or are unable to cover the test cost, they should call the COVID-19 Nurse Line and inquire about billing options.

Mayo Clinic will:

  • Determine what tests patients need based on their symptoms.
  • Direct them to a local testing site if they meet criteria for testing.
  • Provide instructions for scheduling their test.

Get tested

At the test site, Mayo Clinic staff will collect specimens using appropriate precautions. If a patient requires more than one test, staff may need to collect more than one specimen.

Get results

Specimens will be sent to a Mayo Clinic lab for analysis, with results expected in 24 to 72 hours.  Mayo Clinic will contact patients who are positive for any of the illnesses that they are tested for and advise as to the appropriate next steps.

Results will all be available on Patient Online Services or by calling an automated phone line at 877-838-2050. Patients should have their Mayo Clinic number and date of birth ready when they call.

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About Mayo Clinic
Mayo Clinic is a nonprofit organization committed to innovation in clinical practice, education and research, and providing compassion, expertise and answers to everyone who needs healing. Visit the Mayo Clinic News Network for additional Mayo Clinic news and Mayo Clinic Facts for more information about Mayo.

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Learn more about: Tracking and trending COVID-19

December 8, 2020 Mayo Clinic COVID-19 tracking and trending map coronavirus-covid-19-map
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