After experiencing days of disruption to insurance processing for medications, Mayo Clinic has engaged a new vendor to allow claims with insurers to return to mostly normal operations.

Ongoing work will be needed to fix barriers with a few insurance providers as well as patient assistance programs such as coupons, vouchers and co-pay assistance.

Mayo Clinic is initiating claims submissions, aiming to reconcile prescriptions filled with insurers. This may result in potential refunds or adjustments to balances due. Be aware that remittances, refunds or charges could take longer than usual for several weeks, at least through March.

Updates will be provided on this situation as it continues to evolve.